FAQ
Frequently Asked Questions
🧩 Product & Customization
1. What exactly can I customize?
You can personalize the card’s title, message, special stats, background, and more directly on the website. After purchase, you'll also receive a private link to create your own characters (avatars)!
2. Can I see a preview before it’s printed?
Yes! You'll get a live preview of your card as you customize it. After submitting your avatar details post-purchase, our team will send you a final design preview for your approval before we print anything.
3. How do I create the characters (avatars)?
Once your order is placed, we’ll send you a link to design your characters in detail — choose outfits, skin tones, hairstyles, and more. It’s simple and fun!
4. Can I make changes after I order?
Absolutely. You’ll receive a full preview of your final design. If you need any tweaks before we print, we’ll be happy to adjust it.
5. What size is the card?
The card is 3.4 x 2.14 inches — about the size of a standard credit card. It fits perfectly in wallets, or can be displayed as a keepsake.
🛠 Materials & Quality
6. What is the card made of?
Each card is made of high-quality aluminum with a glossy finish. It’s lightweight, durable, and designed to last — unlike paper or plastic, this is a keepsake built to endure.
🚚 Shipping & Delivery
8. How long does it take to receive my card?
Orders are processed in 1–2 business days after design approval. Shipping typically takes 5–8 business days within the U.S. 7-14 days for International Orders
9. Do you offer express shipping?
Not at the moment, but we prioritize fast fulfillment and you’ll get updates throughout the process.
10. Do you ship internationally?
Yes. We ship Worldwide.
💬 Support & Policy
11. What if I don’t like the final design?
No worries — we’ll work with you to revise it until you’re 100% satisfied. Nothing gets printed without your approval.
12. Can I cancel or refund my order?
Because this is a custom product, we only allow cancellations before you send us the characters of your the order. However, if there’s an issue with your final design or card, we’ll make it right — guaranteed.
13. I’m stuck on customization. Can I get help?
Of course! Just email us or use the contact form — our support team will help you with anything, from editing text to character creation.
14. Is it safe to order from Valleycade?
Yes — our site is SSL-encrypted and all payments are securely processed via Shopify. Plus, over 10000+ happy customers trust us with their special moments.
15. What if I’m not satisfied with my order?
If you're unhappy with your purchase, please contact our Customer Service team for assistance.