Returns and Exchanges

WHAT IS THE RETURN POLICY?

At ValleyCade, we create fully customized metal trading cards based on the details you provide. Since these are made-to-order, we have strict policies regarding cancellations and refunds.

Customization Submission Deadline:

• After placing your order, you must submit your customization details (characters, text, etc.) within 7 days.
• If you do not provide the necessary details within this timeframe, we will send reminders via email.

Cancellation Policy:

• Within 7 Days (Before Submission of Customization):
  If you request a cancellation before submitting customization details within the first 7 days, you will receive a full refund.

 

• After 7 Days (Without Submission of Customization):
  If you fail to provide the required details within 7 days and later request a cancellation, you will receive a refund minus a $10 restocking & processing fee.

 

• After Submission of Customization:
  Once you have submitted customization details, the order is final, and cancellations or refunds are no longer possible.

 

• Non-Refundable Situations
  - If your order has already been sent for production.
  - If the customization details you provided were incorrect, and production has begun.
  - If the product has been delivered.

What if my printed product arrives damaged?

While we do everything possible to prevent this, if your item arrives damaged or has a manufacturing defect, we will arrange a replacement product to be sent to you with expedited shipping. Simply share an image of the damaged item with us so we can address the issue with our service provider.

please reach out to us immediately . Our team will assist you promptly to resolve the issue.